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Refund Policy of ExitProfile

Effective from: 8-Jul-2026

Platform: ExitProfile – A Platform by Digital Discoms Private Limited

ExitProfile is a subscription platform used by companies to manage employee exits and by employees to complete their exit profiles. This policy explains when a refund is, and is not, available on a purchased subscription.

1. General Rule — Subscriptions Are Non-Refundable

Once a subscription plan is purchased, it is non-refundable — for companies and for employees alike.

This applies regardless of how much of the subscription has been used, including if a company chooses not to onboard employees, or an employee chooses not to complete their exit profile, within the subscription period.

2. When a Refund Does Apply

As an exception to the general rule above, a refund will be considered only in the following situations:

  • A company is unable to upload exit profiles because of a platform-side technical issue, and the issue is not resolved within a reasonable time after being reported.
  • The ExitProfile platform is not running or is inaccessible for a sustained period during the subscription term, due to a fault on our end.
  • Refunds are not offered for issues caused by the customer's own device, browser, internet connection, internal IT restrictions, or incorrect data uploads.

3. Reporting a Concern

To raise a refund request under Section 2, please:

  • Contact our support team at support@exitprofile.com as soon as the issue occurs, and in any case within 7 days of first encountering it.
  • Share your company or account name, the subscription/invoice ID, and a clear description of the issue, including screenshots where possible.
  • Our team will investigate the reported issue and confirm eligibility in writing.

4. How Refunds Are Processed

  • Refunds approved under Section 2 will be processed to the original payment method used at purchase.
  • Approved refunds will be initiated within 5–7 business days of approval, and may take additional time to reflect depending on your bank or payment provider.
  • Where the issue affected only part of the subscription period, the refund will be calculated proportionately for the affected period rather than the full subscription value.

5. Non-Refundable Situations

  • Change of mind, after purchasing a subscription, by a company or an employee.
  • Subscription periods where the platform was available and functioning, whether or not it was actively used.
  • Exit profiles, reports, or data already uploaded, generated, or shared within the platform.
  • Delays or failures caused by the customer's internet, device, browser, or internal systems rather than the ExitProfile platform.
  • Requests raised after the reporting window in Section 3.

6. Subscription Cancellations

Companies and employees may cancel auto-renewal for their subscription at any time to stop future charges. Cancelling does not refund the current, already-paid subscription term; access continues until the end of that term, as covered under Section 1.

7. Dispute Resolution

If you disagree with a refund decision, you may request a review by writing to support@exitprofile.com with additional details. Disputes will be handled through ExitProfile's standard internal review process before any further escalation.

8. Contact Us

ExitProfile Support